How to Uncover Interests in a Difficult Conversation

How to Uncover Interests in a Difficult Conversation

When someone holds a hard line in a conversation (“I need this done by Friday,” “We can’t change the plan,” “That’s just how it has to be”), it’s easy to respond with our own positions. But that usually gets us stuck. If we want to navigate difficult conversations...
Setting the Stage for a Difficult Conversation

Setting the Stage for a Difficult Conversation

The first few sentences of a conversation set the tone for everything that follows. If a conversation starts with hostility, it can be difficult to turn it around. I’m sure you’ve been in situations where something rubbed you the wrong way early on, and even after...