Setting the Stage for a Difficult Conversation

Setting the Stage for a Difficult Conversation

The first few sentences of a conversation set the tone for everything that follows. If a conversation starts with hostility, it can be difficult to turn it around. I’m sure you’ve been in situations where something rubbed you the wrong way early on, and even after...
Alice and the Mirror of Accountability

Alice and the Mirror of Accountability

1 Alice entered the inn, her eyes locking onto Thera at one of the wooden tables. Her heart racing, she walked towards her. This was her moment, years in the making—the chance to run the Bountiful Berries store in the city. A full-fledged shop, not just a market...
Managing to Core Values

Managing to Core Values

Managing to Core Values has had a profound impact on my ability to place the right individuals in the right roles within my companies (getting the right people in the right seats). This wasn’t just a minor adjustment; it was a seismic shift in how we construct and...
The Power of Storytelling

The Power of Storytelling

We remember stories better than facts. Vivid stories. Powerful stories that invoke emotion. In schools we are taught how to read, write, and solve math problems. But how many classes focus on having difficult conversations, dealing with emotions, negotiating,...